Policies

Payment Policy

Citizens are responsible for ensuring their debt obligations such as Utility Bills, Real Estate and Personal Property Taxes are paid by the due date.  Non-payment as a result of insufficient funds, invalid account or routing numbers, among other reasons, cannot be remedied by the payment processor and therefore subject to additional fees.  PLEASE VERIFY YOUR ACCOUNT AND ROUTING INFORMATION.

Transaction totals are presented as the sum of the debt obligation and a convenience fee.  Once you agree to these charges and submit the transaction, IT CANNOT BE REVISED OR CANCELLED UNDER ANY CIRCUMSTANCES.  Refunds are only available from the City or Taxing Authority listed on your receipt.

An Electronic Check payment is deducted from your checking account within two (2) business days, and may be subject to penalties*. 

A Credit card payment is deferred in accordance with your Cardholders Agreement and normal billing cycle. 

*Insufficient Funds Fee:  $25.00